Contact

Write to me — I’ll reply personally

Pivona is run by one person, not a support team. So the reply comes from me, and it’s usually within a day.

Form

Whatever’s easiest for you — I’ll recognise it myself.

Legal details

Pivona is a service by Ad Adastra Marketing.

Service provider
Sole proprietor Kyslenko Anastasiia Dmytrivna
RNOKPP
provided upon request
Taxation
Single tax, group 3 (5%), not a VAT payer
Email
[email protected]
Website
pivona.io
Mailing address
provided upon request
Trademark
PIVONA — trademark application filed 27.08.2026

Before you write to us

How quickly do you reply?

Usually within a day, at most 1–2 business days. The founder replies personally — there’s no support department here.

Where do I write about a payment issue?

To [email protected], or through the form on this page — choose the topic "Payment, invoice, refund." That way your message goes straight into the right queue.

Can I get a refund?

Yes, the terms are described in the refund policy. If the service didn’t work out for you, write to us and we’ll sort it out individually.

Can I contact you via messenger?

Yes. The fastest way is Instagram Direct: @pivona.io for product questions, or @ask_a1 for me personally.