Public Offer
English version of Pivona’s public offer (terms of service). The Ukrainian text at pivona.io/publichna-oferta is the legally binding one; this page is provided for international users and reviewers.
Revision of 22.09.2026
1. General Provisions
1.1. This document is the official public offer (hereinafter — the “Offer”) of Sole Proprietor Kyslenko Anastasiia Dmytrivna (hereinafter — the “Contractor”) to conclude an agreement on providing access to the Pivona software (hereinafter — the “Service”) on the terms set out below.
1.2. The Offer is addressed to an indefinite range of adult, legally capable individuals and business entities (hereinafter — the “User”) who wish to gain access to the Service.
1.3. Pursuant to Articles 633, 638, 641, 642 of the Civil Code of Ukraine, this document is a contract of adhesion. Full and unconditional acceptance of the terms of the Offer is deemed to occur when the User performs at least one of the following actions: – registering an account in the Service; – ticking the checkbox confirming agreement with the terms of the Offer; – making payment for a subscription to the Service.
1.4. By accepting the Offer, the User confirms that they have read and fully agree with the terms of this Offer, the Privacy Policy and the Refund Policy, which are integral parts of this Agreement.
1.5. The current version of the Offer is always available at: https://pivona.io/en/public-offer/.
2. Definitions
- Service / Pivona — software provided under the SaaS (software as a service) model, intended for managing freelance work: tracking clients, leads and projects, generating commercial proposals, planning, and related AI functions.
- Pivi — the name and mascot of the Service’s AI assistant. All mentions of “Pivi” in the interface (tips, scoring, reports, planning, text generation) refer to the operation of artificial intelligence functions built on models from third-party providers (the list is set out in the Privacy Policy). Pivi is not a person; its responses are advisory in nature and require verification by the User.
- Subscription — the User’s right to use the Service during the paid period, on the terms of the chosen Plan.
- Plan — the scope of features of the Service available, and the cost of access to it, for a billing period.
- Account — the User’s personal cabinet in the Service.
- Recurring payment — the automatic, periodic debiting of the Subscription cost from the User’s payment card without any further action on their part (for details, see Section 5).
3. Subject Matter of the Agreement
3.1. The Contractor grants the User the right of access to the Service (a non-exclusive licence to use it) on the terms of the chosen Plan, and the User undertakes to pay for such Subscription in the manner and within the time limits set out in this Agreement.
3.2. The Service is provided “as is”, in its current condition. The Contractor continuously develops the Service and has the right to change, add or remove individual features, provided this does not materially reduce the value of the paid Plan.
3.3. Access to the Service is provided remotely via the Internet. The User is solely responsible for having the equipment and connection needed for access.
4. Plans and Pricing
4.1. The Contractor offers the following Plans (the price is stated for one calendar month, in Ukrainian hryvnia; VAT is not charged, as the Contractor is a single tax payer, Group 3):
| Plan | Scope | Price, UAH/month |
|---|---|---|
| Free | basic (limited) | 0 |
| Pivona | all features of the Service, with no limit on the number of active clients | 1,290 (for Users outside Ukraine — see clause 4.1.1) |
4.1.1. Price for Users outside Ukraine. If the User’s country is not Ukraine, the price of the Pivona Plan is set in hryvnia and equals the amount equivalent to 39 (thirty-nine) US dollars for one calendar month at the official hryvnia to US dollar exchange rate set by the National Bank of Ukraine for the date the invoice is created, rounded to the nearest whole hryvnia (Article 533(2) of the Civil Code of Ukraine). The scope of the Plan is the same for every User.
4.1.1.1. How the country is determined. From what the User has stated in the tax settings of the Service (the question is asked during registration); if there is no such data — from the country of the network connection at the moment the invoice is created. If the country cannot be determined, the price stated in the table in clause 4.1 applies. The User may change their country in the settings of the Service at any time; the new value applies to subsequent invoices. The interface language does not affect the price.
4.1.1.2. How the amount is calculated. The hryvnia amount is fixed in the invoice at the moment it is created, is shown before the payment is confirmed together with the applied rate and its date, and is not recalculated afterwards. A change in the hryvnia amount caused by a change in the official NBU rate is not a price change within the meaning of clause 4.4. If, at the moment the invoice is created, the Contractor does not have the official NBU rate for that date, the invoice is created at the price stated in the table in clause 4.1. Currency conversion and the fees of the bank that issued the User’s card are not part of the price, are not received by the Contractor and are outside its control.
4.1.2. If a User has paid an invoice for a Subscription at 1,290 UAH per month that was created before 23.09.2026, clause 4.1.1 does not apply to that User, including after a break in payments: the price stated in the table in clause 4.1 applies regardless of country. That price may be changed only in accordance with clause 4.4.
4.1.3. For Users who registered with the Service before 23.09.2026, other than those covered by clause 4.1.2, clause 4.1.1 applies to invoices created on or after 07.10.2026; until that date the price stated in the table in clause 4.1 applies to them. Such a User is notified of the price that will apply from 07.10.2026 by email and in the Service interface, on the Subscription page, no later than 14 days before that date.
4.2. All functional features of the Service are available on the paid Plan without any split into packages. The Contractor tracks the number of the User’s active clients solely for the future development of tariff packages; on the current Plan, this figure does not limit use of the Service.
4.2.1. The price stated in clause 4.1 is a starting price. The Contractor has the right to introduce plan packages with different scope; in that case, the procedure for changing the price set out in clause 4.4 applies, and an already paid period is not revised.
4.3. Trial period. A new User is given 30 (thirty) calendar days of full, free access to all features of the Service. The trial period does not require linking a payment card: during it, no payment is charged, automatic debiting is not activated, and no payment details are requested. The trial period ends automatically — access reverts to the free Free Plan, with its limitations, unless the User has independently taken out a paid Subscription. Taking out a paid Subscription is a separate action by the User, from which point Section 5 of this Agreement applies.
4.4. The price of the Subscription may be changed by the Contractor. A price change does not apply to an already paid period and takes effect from the next billing period; the User is notified of the change in advance (no later than 14 days) by email and in the Service interface. A User who does not agree with the change has the right not to pay the next invoice (method (a) of clause 5.2) or to switch off automatic renewal (method (b) of clause 5.2) and to terminate the Agreement at no cost. A change in the hryvnia amount under clause 4.1.1 caused by a change in the official NBU rate is not a price change within the meaning of this clause.
4.5. Payment is made in hryvnia. For each successful payment, the Contractor issues a PRRO fiscal receipt, which is sent to the User by email.
4.6. Extra AI limit (pack). The paid Plan includes a monthly limit for the Service’s AI features. When the limit is used up, the AI features keep working on a simpler model; the User may make a one-off purchase of a pack of extra AI limit, which restores the full quality until the end of the current calendar month.
4.6.1. Pack prices (a one-off payment, in hryvnia; for Users outside Ukraine — under clause 4.1.1):
| Pack | Price, UAH | Outside Ukraine |
|---|---|---|
| S | 199 | 7 US dollars |
| M | 449 | 14 US dollars |
| L | 999 | 31 US dollars |
4.6.2. A pack is available to a User on the paid Plan who has used at least 80% of the monthly AI limit. On the Free Plan and during the trial period packs are not sold: those have their own limits, and a pack does not extend them.
4.6.3. A pack lasts until the end of the calendar month in which it was bought; any unused part is not carried over and is not compensated. A pack does not extend the Subscription and does not change its price. The limit is added after the bank confirms the payment. A specific number of generations is not guaranteed: it depends on the size and type of the requests.
4.6.4. Clause 4.5 (fiscal receipt) and clause 5.7 (withdrawal from the contract) apply to the payment for a pack.
5. Payment Procedure and Recurring Payments
5.1. Payment for the Subscription is made by non-cash transfer via the “plata by mono” payment service (internet acquiring by JSC “UNIVERSAL BANK”, Monobank), using a Visa/Mastercard payment card.
5.2. Methods of paying for the Subscription. Payment is made using one of two methods, which is indicated on the payment page before the payment is confirmed:
(a) A one-off invoice for the billing period — the method currently in effect in the Service as of this version. The User pays for the chosen Plan for one billing period (1 month) in advance. Card payment details are not tokenised and are not stored, and the Subscription is not renewed automatically. To continue access for the next period, the User pays the next invoice. If the next invoice is not paid, access reverts to the free Free Plan once the paid period ends.
(b) Recurring (automatic) debits — applied only with the User’s separate consent, given on the payment page. By giving such consent, the User agrees to have their card payment details stored in tokenised form in the payment system, and to the automatic, periodic debiting of the Subscription cost for the chosen Plan: – the first debit — at the moment the Subscription is taken out; – subsequent debits — automatically, every following billing period (1 month), in the amount of the current Plan price, without any further confirmation from the User.
Method (b) does not apply to a User who has not given the separate consent provided for in this subclause.
5.3. The Contractor does not store the User’s full payment card data. Card details are processed and stored by the payment system in accordance with the PCI DSS security standard.
5.4. Stopping payments.
When paying by method (a), no separate action is needed to stop payments: no debit occurs without the User’s will, and it is enough simply not to pay the next invoice.
When paying by method (b), the User has the right to switch off automatic renewal of the Subscription at any time in the Service’s personal cabinet, or by contacting the Contractor using the details in Section 11. After cancellation, access is retained until the end of the already paid period, and no further debits are made.
In both cases, once the paid period ends, access reverts to the free Free Plan, and the User’s data is retained in accordance with clause 9.4.
5.5. If an automatic debit under method (b) fails (insufficient funds, an expired card, etc.), the Contractor may retry it within a grace period. If payment is not received, access reverts to the free Free Plan.
5.6. Wording of the consent tick-box on the payment page.
For method (a) — on the payment confirmation screen in the Service, before moving to the bank’s page:
☐ Please start the service immediately after payment. I understand that if I withdraw from the contract within 14 days, I pay only for the days I have used, and that the right to withdraw ends once the paid month is fully performed.
Next to it the User sees: what exactly is being paid for, the amount to be charged in hryvnia (and, for Users outside Ukraine, also the price in US dollars and the rate applied), that the payment is one-off with no automatic debits, and the withdrawal period under clause 5.7. The wording of the consent is stored together with the invoice.
For method (b): > ☐ I agree to the [Public Offer Agreement] and the [Privacy Policy], and I consent to the monthly automatic debiting of the cost of the chosen plan from my card until the subscription is cancelled.
5.7. Withdrawal from the contract within 14 days.
5.7.1. The User has the right to withdraw from the Agreement within 14 calendar days of paying an invoice (Article 13 of the Law of Ukraine “On Consumer Protection”; for Users in the EU and the United Kingdom, also Article 9 of Directive 2011/83/EU).
5.7.2. Because access is opened immediately at the User’s request (clause 5.6), on withdrawal the User pays only for the days used: the part of the amount paid that corresponds to the unused days of the paid period is returned. A started day counts as used. Once the service for the paid period has been fully provided, the right to withdraw no longer applies.
5.7.3. For a pack of extra AI limit (clause 4.6), the amount to be refunded is determined taking into account the limit actually used and is communicated to the User separately.
5.7.4. A withdrawal is made with the “Withdraw from the contract” button next to the relevant payment in the “Subscription” section of the Service, or by email to [email protected] from the User’s account. The Contractor confirms receipt by email.
5.7.5. Funds are returned in hryvnia, in the amount actually paid for the relevant invoice (without recalculation at the rate on the date of the refund), to the same payment card, within 14 days of receiving the withdrawal. The Contractor does not compensate conversion or the fees of the User’s bank. A fiscal expenditure document is issued for the refund.
5.7.6. Individual cases of refunds outside the withdrawal period (an erroneous debit, prolonged unavailability of the Service) are described in the Refund Policy.
6. Rights and Obligations of the Parties
6.1. The Contractor undertakes to: provide access to the Service in accordance with the paid Plan; take reasonable measures to ensure the uninterrupted operation of the Service; ensure the protection of personal data in accordance with the Privacy Policy.
6.2. The Contractor has the right to: carry out scheduled and unscheduled technical work involving a temporary suspension of the Service (where possible, with advance notice); suspend or terminate access if the User breaches the terms of the Agreement or the law.
6.3. The User undertakes to: provide accurate information when registering; pay for the Subscription on time; not use the Service for unlawful purposes; not attempt to obtain unauthorised access, overload the infrastructure, or resell access to third parties without the Contractor’s consent.
6.4. The User has the right to: use the Service within the limits of the Plan; receive support; cancel the Subscription and delete their account at any time.
7. Intellectual Property
7.1. All proprietary rights to the Service, its source code, design, name and materials belong to the Contractor. Access under the Subscription transfers no intellectual property rights to the User, other than the right to use the Service for its intended purpose during the term of the Subscription.
7.2. Data that the User enters into the Service (information about their clients, projects, etc.) remains the User’s property. The procedure for processing it is set out in the Privacy Policy.
7.3. The designation PIVONA is a trademark of the Contractor. An application for trademark registration was filed with the Ukrainian National Office for Intellectual Property and Innovations (UKRNOIVI) on 27.08.2026. Use of the designation PIVONA, or of any designation confusingly similar to it, without the Contractor’s written consent is not permitted.
8. Liability and Limitations
8.1. The Service is provided “as is”. The Contractor does not guarantee that the Service will meet all of the User’s expectations, or that it will operate without interruptions or errors.
8.2. The Contractor is not liable for any indirect losses, lost profit, loss of data, or business decisions made by the User on the basis of the Service’s operation (including the output of the AI functions presented in the interface as “Pivi”). AI-generated content is advisory in nature and requires verification by the User.
8.3. The Contractor’s aggregate liability under this Agreement is, in all circumstances, limited to the amount actually paid by the User for the Subscription during the last (one) month.
8.4. The parties are released from liability for failure to perform their obligations due to force majeure circumstances, including martial law and power or communications outages.
9. Term and Termination
9.1. The Agreement takes effect from the moment of acceptance and remains in force until the User deletes their account, or the Agreement is terminated at the initiative of either party.
9.2. The User may terminate the Agreement at any time by cancelling the Subscription and deleting their account. The Contractor may terminate the Agreement in the event of a material breach of its terms by the User.
9.3. The procedure for refunds is governed by a separate Refund Policy.
9.4. Retention of the User’s Data.
9.4.1. Reverting to the free Free Plan — whether due to the trial period ending, non-payment of the next invoice, or cancellation of the Subscription — is not grounds for deleting the User’s data. The account is retained together with all data entered into it (clients, tasks, documents, financial records, history). Only the features available on the Free Plan under Section 4 are restricted.
9.4.2. The User may export their data in CSV format using the Service’s own tools at any time. This feature is available on all Plans, including Free, and requires no payment.
9.4.3. The Contractor has the right to delete an account with no logins for 24 (twenty-four) consecutive months. In that case, the Contractor notifies the User at the email address they provided at least 30 (thirty) calendar days before deletion, and keeps the data-export option available for that entire period. An account with a login within that period is not deleted on this ground.
9.4.4. If the Service ceases operating, the Contractor notifies Users at least 60 (sixty) calendar days in advance and keeps the data-export option available for that entire period.
9.4.5. Deletion of an account at the User’s own request is carried out in accordance with the procedure set out in the Privacy Policy, and is not limited by this clause.
9.4.6. Changes to this clause that worsen the User’s position take effect no earlier than 30 calendar days after publication of the new version; until then, the terms in force as of the date of the User’s last payment apply. This provision is an exception to the general procedure set out in clause 10.1.
10. Final Provisions
10.1. The Contractor has the right to unilaterally amend the terms of the Offer by publishing a new version at the address where it is hosted. Continued use of the Service after the amendments take effect constitutes the User’s agreement to them.
10.2. All matters not governed by the Agreement are governed by the current legislation of Ukraine. Disputes are resolved through negotiation and, failing agreement, in court under the legislation of Ukraine.
10.3. If any individual provision of the Agreement is found invalid, this does not affect the validity of the remaining provisions.
11. Contractor’s Details
Sole Proprietor Kyslenko Anastasiia Dmytrivna – Single tax payer, Group 3 (5%), not a VAT payer – Taxpayer registration number (RNOKPP): 3578404925 – Trademark: PIVONA — registration application filed on 27.08.2026 – Email: [email protected] – Address: 61 Tarasa Shevchenka St., Lykhivka, Dnipropetrovsk region, Ukraine – Website: pivona.io
Revision date: 22.09.2026